{"id":12,"date":"2026-06-29T15:26:55","date_gmt":"2026-06-29T15:26:55","guid":{"rendered":"https:\/\/enerma.com.tr\/?page_id=12"},"modified":"2026-06-29T15:26:56","modified_gmt":"2026-06-29T15:26:56","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/enerma.com.tr\/en\/refund_returns\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"<h1 class=\"wp-block-wd-title title wd-c79af059\">Refund &amp; Return Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-55ef6499\">EnerMa olarak m\u00fc\u015fteri memnuniyetini \u00f6n planda tutuyoruz. Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnleri, y\u00fcr\u00fcrl\u00fckte bulunan T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi kapsam\u0131nda a\u015fa\u011f\u0131daki \u015fartlar do\u011frultusunda iade edebilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2bca8eaa\">\u0130ade S\u00fcresi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-278245f7\">Teslim ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc, teslim tarihinden itibaren <strong>14 g\u00fcn<\/strong> i\u00e7erisinde iade edebilirsiniz.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a50451fd\">\u0130ade \u015eartlar\u0131<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4ac2635d\">\u0130ade edilecek \u00fcr\u00fcn\u00fcn;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kullan\u0131lmam\u0131\u015f olmas\u0131,<\/li>\n\n\n\n<li>Orijinal ambalaj\u0131n\u0131n zarar g\u00f6rmemi\u015f olmas\u0131,<\/li>\n\n\n\n<li>Eksiksiz \u015fekilde t\u00fcm aksesuarlar\u0131 ile birlikte g\u00f6nderilmesi,<\/li>\n\n\n\n<li>Tekrar sat\u0131labilir durumda olmas\u0131 gerekmektedir.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-47a33ba8\">\u0130ade Edilemeyen \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0d664451\">A\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde yasal istisnalar kapsam\u0131nda iade kabul edilmeyebilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fteri talebine g\u00f6re \u00f6zel sipari\u015f edilen \u00fcr\u00fcnler<\/li>\n\n\n\n<li>Ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f ve tekrar sat\u0131\u015f\u0131 m\u00fcmk\u00fcn olmayan \u00fcr\u00fcnler<\/li>\n\n\n\n<li>Kullan\u0131lm\u0131\u015f veya montaj\u0131 yap\u0131lm\u0131\u015f elektrik \u00fcr\u00fcnleri<\/li>\n\n\n\n<li>Hasar g\u00f6rm\u00fc\u015f veya eksik g\u00f6nderilen \u00fcr\u00fcnler<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-4da33df9\">\u0130ade S\u00fcreci<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aeb2c433\">\u0130ade talebinizi ileti\u015fim sayfam\u0131z \u00fczerinden veya m\u00fc\u015fteri hizmetlerimiz arac\u0131l\u0131\u011f\u0131yla olu\u015fturabilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d1c65bee\">\u00dcr\u00fcn taraf\u0131m\u0131za ula\u015ft\u0131ktan sonra gerekli kontroller yap\u0131l\u0131r ve iade \u015fartlar\u0131na uygun bulunmas\u0131 halinde \u00fccret iadesi <strong>en ge\u00e7 14 g\u00fcn i\u00e7erisinde<\/strong> \u00f6deme yapt\u0131\u011f\u0131n\u0131z y\u00f6ntem ile ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-206902c6\">Hasarl\u0131 \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b35147bd\">Kargo teslimat\u0131 s\u0131ras\u0131nda pakette hasar bulunuyorsa l\u00fctfen kargo g\u00f6revlisine tutanak tutturunuz ve bizimle ileti\u015fime ge\u00e7iniz.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-e7ccfe71\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-25e89f87\">\u0130ade i\u015flemleri ile ilgili t\u00fcm sorular\u0131n\u0131z i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6a6affe2\">EnerMa<br><a href=\"https:\/\/enerma.com.tr\/en\/\">www.enerma.com.tr<\/a><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":1,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":5582,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/5582"}],"wp:attachment":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}