{"id":5599,"date":"2026-06-29T16:02:21","date_gmt":"2026-06-29T16:02:21","guid":{"rendered":"https:\/\/enerma.com.tr\/?page_id=5599"},"modified":"2026-06-29T16:05:06","modified_gmt":"2026-06-29T16:05:06","slug":"iade-ve-degisim","status":"publish","type":"page","link":"https:\/\/enerma.com.tr\/en\/iade-ve-degisim\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"<h1 class=\"wp-block-wd-title title wd-9db32d8b\">Returns &amp; Exchanges<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-95fb6dee\">EnerMa olarak m\u00fc\u015fteri memnuniyetini \u00f6n planda tutuyoruz. Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnlerle ilgili iade ve de\u011fi\u015fim talepleriniz, <strong>6502 Say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun<\/strong> ve ilgili y\u00f6netmelikler kapsam\u0131nda a\u015fa\u011f\u0131daki \u015fartlar do\u011frultusunda de\u011ferlendirilmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-bf12c859\">\u0130ade ve De\u011fi\u015fim \u015eartlar\u0131<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-918ec918\">\u0130ade veya de\u011fi\u015fim talebinin kabul edilebilmesi i\u00e7in \u00fcr\u00fcn\u00fcn;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orijinal ambalaj\u0131n\u0131n <strong>a\u00e7\u0131lmam\u0131\u015f, y\u0131rt\u0131lmam\u0131\u015f ve zarar g\u00f6rmemi\u015f<\/strong> olmas\u0131,<\/li>\n\n\n\n<li><strong>Kullan\u0131lmam\u0131\u015f<\/strong> ve <strong>montaj\u0131n\u0131n yap\u0131lmam\u0131\u015f<\/strong> olmas\u0131,<\/li>\n\n\n\n<li>Yeniden sat\u0131labilir durumda bulunmas\u0131,<\/li>\n\n\n\n<li>Varsa t\u00fcm aksesuarlar\u0131, kullan\u0131m k\u0131lavuzu, garanti belgesi ve di\u011fer belgeleri ile birlikte eksiksiz olarak g\u00f6nderilmesi,<\/li>\n\n\n\n<li>Fatura veya sipari\u015f bilgileri ile birlikte taraf\u0131m\u0131za ula\u015ft\u0131r\u0131lmas\u0131<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a98e0406\">gerekmektedir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1c18db13\">\u0130ade S\u00fcresi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-078886ed\">Teslim ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn\u00fc, yasal cayma hakk\u0131n\u0131z kapsam\u0131nda <strong>14 g\u00fcn<\/strong> i\u00e7erisinde iade edebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8921b0d3\">\u0130ade talebiniz taraf\u0131m\u0131za ula\u015ft\u0131ktan sonra gerekli kontroller yap\u0131lacak ve \u015fartlara uygun olmas\u0131 halinde s\u00fcre\u00e7 ba\u015flat\u0131lacakt\u0131r.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-45febc8f\">De\u011fi\u015fim \u0130\u015flemleri<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-60157e59\">Yanl\u0131\u015f \u00fcr\u00fcn sipari\u015f edilmesi, \u00fcr\u00fcn\u00fcn hatal\u0131 veya hasarl\u0131 teslim edilmesi gibi durumlarda de\u011fi\u015fim talebinde bulunabilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dea799ba\">\u00dcr\u00fcn\u00fcn incelenmesinin ard\u0131ndan de\u011fi\u015fim i\u015flemi m\u00fcmk\u00fcn olan en k\u0131sa s\u00fcrede ger\u00e7ekle\u015ftirilecektir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c85ff2c8\">\u0130ade Edilemeyen \u00dcr\u00fcnler<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5bd29467\">A\u015fa\u011f\u0131daki \u00fcr\u00fcnlerde, y\u00fcr\u00fcrl\u00fckteki mevzuat kapsam\u0131nda iade veya de\u011fi\u015fim yap\u0131lamayabilir:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Kullan\u0131lm\u0131\u015f veya montaj\u0131 yap\u0131lm\u0131\u015f \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Orijinal ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f, zarar g\u00f6rm\u00fc\u015f veya tekrar sat\u0131labilir \u00f6zelli\u011fini kaybetmi\u015f \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>M\u00fc\u015fteri talebi do\u011frultusunda \u00f6zel olarak temin edilen veya sipari\u015f \u00fczerine getirilen \u00fcr\u00fcnler,<\/li>\n\n\n\n<li>Kullan\u0131m hatas\u0131 nedeniyle zarar g\u00f6rm\u00fc\u015f \u00fcr\u00fcnler.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f7880370\">Hasarl\u0131 Kargo<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-772ebd61\">Sipari\u015finizi teslim al\u0131rken pakette ezilme, y\u0131rt\u0131lma veya hasar fark etmeniz halinde, \u00fcr\u00fcn\u00fc teslim almadan \u00f6nce mutlaka kargo g\u00f6revlisine <strong>Hasar Tespit Tutana\u011f\u0131<\/strong> d\u00fczenlettiriniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b89dae00\">Tutanak tutulmadan teslim al\u0131nan kargolardaki hasarlar i\u00e7in i\u015flem s\u00fcreci uzayabilir veya talep reddedilebilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c5373da1\">\u00dccret \u0130adesi<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-eb1763ef\">\u0130ade edilen \u00fcr\u00fcn taraf\u0131m\u0131za ula\u015ft\u0131ktan sonra gerekli kontroller ger\u00e7ekle\u015ftirilir. \u0130ade \u015fartlar\u0131n\u0131n sa\u011flanmas\u0131 halinde \u00fccret iadesi, yasal s\u00fcre i\u00e7erisinde \u00f6deme yap\u0131lan y\u00f6ntem kullan\u0131larak ger\u00e7ekle\u015ftirilir.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ec1db353\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-de99159a\">\u0130ade ve de\u011fi\u015fim s\u00fcre\u00e7leri hakk\u0131nda destek almak i\u00e7in bizimle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dad98b13\"><strong>EnerMa<\/strong><br>\ud83c\udf10 <a href=\"https:\/\/enerma.com.tr\/en\/\">https:\/\/enerma.com.tr<\/a><br>\ud83d\udce7 <a>info@enerma.com.tr<\/a><br>\ud83d\udcde (\u015eirket telefon numaran\u0131z)<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-43fcb868\">EnerMa olarak amac\u0131m\u0131z yaln\u0131zca \u00fcr\u00fcn satmak de\u011fil, sat\u0131\u015f sonras\u0131nda da m\u00fc\u015fterilerimize h\u0131zl\u0131, \u015feffaf ve g\u00fcvenilir destek sunmakt\u0131r. T\u00fcm iade ve de\u011fi\u015fim talepleriniz titizlikle de\u011ferlendirilmektedir.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5599","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/5599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/comments?post=5599"}],"version-history":[{"count":2,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/5599\/revisions"}],"predecessor-version":[{"id":5602,"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/pages\/5599\/revisions\/5602"}],"wp:attachment":[{"href":"https:\/\/enerma.com.tr\/en\/wp-json\/wp\/v2\/media?parent=5599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}